Shipping policy

We are committed to ensuring that your orders are delivered in a timely and efficient manner. Please read through our shipping policy below for important information about shipping and delivery.

Shipping Method: We use Australia Post to ship all of our orders within Australia. We offer standard shipping and express shipping options for your convenience.

Shipping Rates: We offer flat rate shipping for all orders within Australia. Shipping rates are based on the weight and size of your order and will be calculated at checkout.

Delivery Time: We will process and ship your order within 1-2 business days of receiving it. Once your order has been shipped, you will receive an email confirmation with a tracking number. Delivery times will vary depending on your location and the shipping method you choose at checkout. Please note that we cannot guarantee delivery dates or times.

Standard Shipping: Standard shipping within Australia usually takes between 2-7 business days, depending on your location. Rural and remote locations may take longer.

Express Shipping: If you choose express shipping at checkout, your order will usually arrive within 1-3 business days, depending on your location. Please note that express shipping is not available for all locations.

Delivery Address: Please ensure that your delivery address is correct and complete when you place your order. We cannot be held responsible for any delays or non-delivery of orders due to incorrect or incomplete addresses.

Order Tracking: Once your order has been shipped, you will receive an email confirmation with a tracking number. You can track your order on the Australia Post website using the tracking number provided.

Shipping Restrictions: We only ship within Australia and do not ship internationally.

Returns: Please refer to our return policy for information on returns and exchanges.

If you have any questions or concerns about shipping, please do not hesitate to contact us at hello@tdy.au.